Supported living
A home of your own — with support you can trust
Supported living means having your own tenancy, your own front door and a home that’s actually yours — with the right level of support shaped around your life. Changing Journeys delivers supported living across London for adults with mental health needs, learning disabilities and autism.
What is supported living?
Supported living is fundamentally different from residential care. The service user holds their own tenancy and their own choices about how they live — what time they get up, who comes round, what they eat, how they spend their day. We provide the support; they live the life.
Because Changing Journeys is a non-regulated provider, our supported living service focuses on social, emotional and practical support rather than personal or nursing care. Where personal or nursing care is needed, we coordinate with regulated providers and NHS services.
Request for expert supported living services
Our supported living model
Individual tenancies
Each service user holds a tenancy in their own name (or with a chosen tenancy partner), giving them legal security and the full housing rights anyone would expect. We support people to understand and meet their tenancy obligations.
Shared & single occupancy
Working with a network of housing partners across London, we offer single-occupancy flats for those who want their own space, and small shared houses for those who prefer companionship. Match-making for shared housing is consent-based and carefully done.
Flexible support hours
Support hours scale with need — from a few hours a week of practical support, all the way up to 24/7 staffed services for those with higher needs. As life changes, hours can flex up or down in agreement with the commissioner.
On-site & outreach models
Some of our services come with on-site support workers and sleep-in or waking night cover. Others are outreach-based, where staff visit at agreed times. The right model depends entirely on the person.
Community based living
We support service users to feel part of their local community not separated from it. From accessing local services and public transport to building social connections and confidence, our supported living model is designed around meaningful inclusion in everyday London life.
Person centred support planning
Every service user receives a tailored support plan shaped around their individual goals, routines, strengths and support needs. Plans are regularly reviewed alongside families, professionals and commissioners to make sure support continues to reflect the person’s changing journey.
What’s included in our supported living service
- Help finding and moving into the right home
- Tenancy sustainment and housing officer liaison
- Support to manage household bills and benefits
- Daily living skills development at the person’s own pace
- Mental health, learning disability and autism support
- Community access and social inclusion activities
- Liaison with healthcare, social care and housing professionals
- Crisis support and out-of-hours signposting
- Co-produced support plans with regular reviews
Pathways into our supported living
We accept referrals from:
- Local authority commissioning teams
- NHS Trusts, CMHTs and Learning Disability Teams
- Hospital discharge teams (including step-down from inpatient mental health units)
- Housing associations and homelessness services
- Probation, MAPPA and forensic teams
- Self-referrals and family-initiated enquiries
Funding
Most placements are funded by:
- Local authority adult social care budgets
- NHS Continuing Healthcare (where eligible) — for housing-related support, not personal care
- Direct Payments and Personal Health Budgets
- Self-funding by the service user or family
Housing costs are covered separately by the service user’s tenancy — typically through Housing Benefit or the Universal Credit housing element.
What’s NOT included
In keeping with our non-regulated status:
- Personal care (washing, dressing, toileting) is not provided
- Intimate care is not provided
- Nursing care or clinical procedures are not provided
- Medication administration we offer prompting only, never administration
Where any of these are needed, we work in partnership with regulated home care providers, district nurses and primary care teams so that each service user has a complete package.
Looking for a placement?
Get in touch with our team to discuss availability, pricing and the referral process